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Topic - Warranty |
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1. |
Q: What is ZAXXON warranty's precondition? |
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A: Zaxxon warrants all of its first quality floor tiles (to the original purchaser) against ¡§wear out¡¨ for a period of ten (10) years, provided the material was properly installed, maintained, and used as recommended and intended. |
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Q: What is "wear out"? |
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A: ¡§Wear out¡¨is defined as a complete removal or disappearance of the pattern and/or color due to normal foot traffic and/or maintenance. If ¡§wear out¡¨ occurs within ten (10) years of the date of original purchase, Zaxxon will at its discretion, repair or replace the affected material. |
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Q: If ¡§wear out¡¨occurs what can I do? |
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A: If ¡§wear out¡¨ occurs, you should promptly notify the dealer from where you purchased the material, provide proof of purchase, purchase date, quantities, and installation cost receipts. Zaxxon may inspect the floor and/or request samples. If the original material to make a determination. If replacement is required in accordance with this warranty, and the affected material or pattern has been discontinued, Zaxxon reserves the right to supply similar Zaxxon replacement material, otherwise the same material will be supplied for replacement purposes. |
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Q: What this warranty dose not include? |
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A: This warranty dose not include the following:- Dissatisfaction due to improper installation, maintenance, or irregularities caused by sub floor irregularities.
- Reduction in gloss due to use or improper maintenance.
- Damage due to stains, burns, cuts, gouges, scuffs, scratches, indentation, and other accidents or abuse.
- Discoloration caused by residues of paint, carpet dyes, asphalt, oil or rubber that are walked noto or placed on the floor, ultra violet rays from some light sources, adhesives or floor care products not recommended for use, and hot temperature sources such as heat, registers, appliance motors, or direct sunlight.
- Problems due to moisture including mold, mildew, fungus, disclolration, alkali, flooding, or hydrostatic pressure in or under the sub floor.
- Color variations from samples or printed illustration compared to actual material.
- Color/shade variations from purchase of and mixing different run numbers.
- Installation of flooring over particle board,chiowood, or pressboard.
- Installation using solvent sealers not recommended by Zaxxon,Inc
- Installation of material using adhesive not approved by Zaxxon,Inc.
- Installation of material with obvious defect visible before installation.
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